Travel industry trust gaps

A new study by global travel retailer Travelport has uncovered revelations that there are considerable trust gaps between consumers and suppliers in the Travel industry. Travel consumers have their doubts about pricing, information privacy, data privacy and even safety measures. There are four main trust gaps, information credibility, price transparency, data privacy and COVID-19 protocols.…

Why is travel a target for fraudsters

s the year comes to an end, many people will begin to plan their next years’ worth of holidays and getaways. With the travel industry becoming increasingly digitised, there is more of an opportunity and avenue for criminals to conduct fraud. The travel and tourism industry is worldwide, leaving room and gaps for fraudsters to…

Find the right reservation system for your business

Booking systems are crucial to today’s tech-savvy travellers who want to see availability in real-time. You will need to outsource aspects of a booking system, meaning you will need to trust a third party to upkeep your customer expectations. There are many different booking systems out there to choose from, so you might be wondering…

Lessons learnt during the pandemic

It is no secret that the travel industry took quite the hit during the COVID-19 pandemic. It became clear to everyone in the industry that the only way to grow and recover from the effects of the pandemic was to work together as a united force.  Travel and tourism are fundamental to any economy; governments…

Sustainability in travel and tourism

It is no secret that there is a need to accelerate decarbonisation and minimise our carbon footprint as an industry. Tour and travel operators have the opportunity to contribute and develop a more sustainable travel and tourism sector. Travel companies have the power to support wildlife preservation and create more economic opportunities and social value…

How to successfully establish trust in a crisis

The coronavirus pandemic instigated huge change in every industry and every market worldwide due to its severity. It is important to remember that the travel industry had experienced crises before the pandemic. For example, when the financial crisis began in 2008, the industry went into free fall soon after. But eventually, the crisis receded, and…

What the travel industry learned from the pandemic

After something goes wrong, it is good practice to look back and assess exactly what went wrong. This is what the travel industry has been doing since the pandemic began last year. Of course, a pandemic is an incredibly challenging event to deal with, especially in a world so dependent on cross-border travel. Travel providers…