Why two heads are better than one for Discovery

One of many side-effects of the pandemic is the exponential growth in online searches for travel since 2019, which spiked during the periods of the pandemic in which travel restrictions were due to, and beginning to, be eased. But the lead time from initial search to checkout has grown too, with travellers being more cautious…

Travel & Covid-19 – The perfect storm?

Covid has accelerated the digital evolution in tours and leisure activities. Investors were taking note of tours and activities as a sector. Many big travel players view this sector as a growing product portfolio.   The Covid-19 pandemic saw this development halted. Suddenly businesses saw their customer base dwindle into almost nothing. This saw the closure…

The importance of flexibility and agility, post-pandemic

Why should hospitality adopt the Agile Philosophy? So first things first, what is Agile and the Agile philosophy?  Agile is used to describe software development and project management and was initially developed out of frustration by a team of software developers who saw a problem with software and the way it was developed. Companies were…

Lessons learnt during the pandemic

It is no secret that the travel industry took quite the hit during the COVID-19 pandemic. It became clear to everyone in the industry that the only way to grow and recover from the effects of the pandemic was to work together as a united force.  Travel and tourism are fundamental to any economy; governments…

Digital transformation in the travel industry

In all industries, the pandemic has expedited digital transformation in a big way. In the words of Microsoft’s CEO Satya Nadella, “we’ve seen two years’ worth of digital transformation in two months”. Digital processes give companies of all kinds an unmissable opportunity to transform their operations and relationships with customers – something many in the…

The European Commission report into package travel arrangements: What are the implications?

A report by the European Commission has highlighted problems in package travel regulations, but solutions are yet to come. Next year, the Commission is expected to publish an assessment of the current regulatory framework and determine whether it needs to be amended. The report stated that “deeper analysis into whether the current regulatory framework for…

How to successfully establish trust in a crisis

The coronavirus pandemic instigated huge change in every industry and every market worldwide due to its severity. It is important to remember that the travel industry had experienced crises before the pandemic. For example, when the financial crisis began in 2008, the industry went into free fall soon after. But eventually, the crisis receded, and…