Why two heads are better than one for Discovery

One of many side-effects of the pandemic is the exponential growth in online searches for travel since 2019, which spiked during the periods of the pandemic in which travel restrictions were due to, and beginning to, be eased. But the lead time from initial search to checkout has grown too, with travellers being more cautious…

The importance of flexibility and agility, post-pandemic

Why should hospitality adopt the Agile Philosophy? So first things first, what is Agile and the Agile philosophy?  Agile is used to describe software development and project management and was initially developed out of frustration by a team of software developers who saw a problem with software and the way it was developed. Companies were…

TMT’s Top Tips to avoid Chargebacks

We know how frustrating chargebacks can be which is why we are sharing with you our top tips to avoid chargebacks! Outstanding customer service  Make sure to be responsive and respectful to your customers always, you need to be approachable and proactive. Set realistic expectations on the delivery of goods or services and ensure to…

Three ways to grow your market effectively

If your goal is to push beyond your current market and attract new, international travellers, there are a few steps you can take to grow your market effectively. Before looking at ways to advertise your services in other regions, you should assess whether your business is operationally prepared to support an influx of new customers…

How the pandemic transformed travel payments

The COVID-19 transformed payments for almost all sectors globally. Now that businesses are recovering from the economic shocks of the pandemic, travel providers need to reconsider their travel payment strategies. Consumer preferences have shifted significantly over the last year and a half. We’ve explored how travel payments have changed because of the COVID-19 pandemic. Payment…

Four ways to increase conversion at checkout

Now that travel is on the road to recovery, you’ll want to ensure that your checkout page isn’t scaring travellers away.  No matter how excited someone is about the prospect of an exciting trip, a nightmare checkout page can still scare them off. Increasing sales conversion on your checkout page could be as simple as…