Credits and Debits Tab

Credits and Debits Tab

The Credits and Debits tab will show you a breakdown of your fees and reserve (if applicable). These also appear in your exported statements.

You can filter by 'Type' so that you can see just Credits or Debits

Reserve

Your Rolling Reserve amounts (if you have a rolling reserve this will be clearly indicated on your contract) and the Release column shows the date the Reserve will be released back to you in your statement.

Allocation

The amount of funds allocated to a channel from another channel on your site.

Your Rolling Reserve amounts (if you have a rolling reserve this will be clearly indicated your contract)

The Trust ID on the left-hand side is the Trust ID for the credit or debit.

The Description is built up as follows <channel id>-<transaction id> <description of debit or credit>

Fees owed to Trust My Travel

a) Per Transaction Fee (as per your contract)

b) Reserve (if you have a rolling reserve this will be clearly indicated on your contract)

c) Card Processing Fee (% as per your contract)

You can filter by type:

1. Allocation

A transfer between 2 channels - will be shown as debits (deductions) from one channel and credits (allocations) to another

2. Chargeback Fee

The fee charged for each Chargeback (cardholder disputed transaction)

3. Reserve

The amount held back on your account which is released to you after 6 months - will be shown as a Debit on the date it was deducted from your statement and a Credit on the date released back to you

4. TMT

The transaction fees and card processing fees owed to Trust My Travel