FAQs: Uploading Bookings for Protection

Uploading Bookings for Protection FAQs

  • Where can I find my Protection Invoices?

    You will see an invoice (statement of fees) on the dashboard on the 1st of each month.  

  • How long do I have to pay a Protection Invoice?

    This invoice needs paying within 10 business days.  

  • Where do I send payment for a Protection Invoice?

    Payment details will be on the invoice. 

  • What happens if I am late paying a Protection Invoice?

    If your invoice is not paid on time, it may mean future protection is suspended. 

  • Where can I find 2 letter ISO country codes?
  • Where can I find 3 letter currency codes?
  • Where can I find PSP (Payment Services Provider) ID codes?
  • How do I let you know I have refunded a booking?

    If you manually uploaded your bookings you will need to access the transaction in the dashboard and use the apply refund button at the top right of the screen. You cannot send negative values on your CSV upload to indicate a refund has been processed.

    Or, if you loaded your bookings using our API you can also refund via API.

  • Can I remove Protection from a booking?

    Once a booking has been protected it is not possible to remove the protection. Please ensure you are checking the bookings you need protection for, prior to submitting a request.