Uploading Bookings for Protection FAQs
You will see an invoice (statement of fees) on the dashboard on the 1st of each month.
This invoice needs paying within 10 business days.
Payment details will be on the invoice.
If your invoice is not paid on time, it may mean future protection is suspended.
If you manually uploaded your bookings you will need to access the transaction in the dashboard and use the apply refund button at the top right of the screen. You cannot send negative values on your CSV upload to indicate a refund has been processed.
Or, if you loaded your bookings using our API you can also refund via API.
Once a booking has been protected it is not possible to remove the protection. Please ensure you are checking the bookings you need protection for, prior to submitting a request.