GETTING PAID

Getting Paid

Whether you use a Protected Processing Account or a Trust Account, all funds are held in customer segregated Trust Accounts with the added protection of our specially appointed Trustees. Our Trustees are a combination of Lawyers and Accountants.

You can track the progress of a 'Pay-out' using the Trust Ledger tab on the Infinity Platform. A Statement is generated detailing processed bookings and fees for easy reconciliation and analysis.

Pay-outs

Pay-outs are the release of processed funds, less any charges, from Trust My Travel. Pay-outs will occur on a rolling basis, dependant on your pay-out schedule. Each time a payout is sent to your bank you will receive a Payment Confirmation email

Your first Pay-out

There will be a delay of one full processing period before you are released funds for the first time. This allows you time to begin successfully processing bookings before any deductions or charges are due. This delay also means Trust My Travel are able to detect any suspicious or potentially fraudulent activity before funds are automatically released.

Methods of Settlement

Trust My Travel avoids high transfer fees by utilising our global payment network.

Our long-standing banking relationships ensure you receive cost-effective settlement in your chosen currency on a regular basis via local payment methods, available domestically in over 65 countries.

We will only ever charge the pay-out fee agreed in your contract – if you incur any additional fees you need to liaise with your bank regarding these additional fees.

Release Schedules

Release Schedules are determined by your account type. Each account type will have a different duration of 'processing period'. Depending on your agreed account type, funds will be settled (aka paid-out to you) every 7 days or on a monthly basis.

If you're unsure how often to expect funds, your Release Schedule can be found be referring to your Trust My Travel Contract.

Your payout can take up to 5 working days from the payout date to reach your bank account.

Please note global public holidays can affect your payout due to bank closures.

Release Schedules

7 Day

Providers on a 7-day release will receive funding on a rolling weekly basis. The 7-day period always begins on a Monday and ends on a Sunday.

Screenshot 2022-03-28 at 12.21.15

(A) This statement will show all transactions that have processed from Monday to Thursday. This Statement will now appear in the Statements section on the Dashboard and will show as pending.

(B) This statement will show all transactions that have processed from Friday to Sunday. This Statement will now appear in the Statements section on the Dashboard and will show as pending.

C) Period 1 and Period 2 statements will now change from Pending to Published in the Statements section on the dashboard. These statements will now also appear in the Ledger section on the dashboard and will show in the Owing Tab. Once your statements have been paid they will show in the History tab of the Ledger section.

(D) A week (7 days) is split into 2 processing periods

(E) You will receive two Statements per week (7 day period) https://help.trustmytravel.com/getting-paid/statements/

(F) https://help.trustmytravel.com/getting-paid/getting-started-trust-ledger/ 

To summarise:
  • Statements are produced twice a week and will show in the Statement section of the dashboard as pending
  • Statements are published once a week, on a Monday, and will now show as published in the Statements section of the dashboard
  • Once Statements have changed to 'published' they will also appear in the 'Owing' tab of the Ledger section of the Dashboard
  • Once the published Statements has been paid it will no longer show in the 'Owing' tab and will move to the History tab of the Ledger section - Please Note: Funds are usually received within 5 working days from the published date

Monthly

Providers on a monthly release will receive funds within 9 days of the start of the month following their Statement.

Monthly Payout

(A) This statement will show all transactions that have processed from Monday to Thursday. This Statement will now appear in the Statements section on the Dashboard and will show as pending.

(B) This statement will show all transactions that have processed from Friday to Sunday. 

(C) These statements will now also appear in the Ledger section on the dashboard and will show in the Owing Tab.

(D) All the statements that have been Published in the calendar month (Days 1 to 31 in this example) (Periods 1A, 2A, 1B, 2B, 1C, 2C in this example) will be released for Payout.

(E) https://help.trustmytravel.com/getting-paid/statements/

(F) https://help.trustmytravel.com/getting-paid/getting-started-trust-ledger/  

To summarise:
  • Statements are produced twice a week and will show in the Statement section of the dashboard as 'pending'.
  • Statements are published once a week, on a Monday, and will show as 'published' in the Statements section of the dashboard.
  • Once statements have changed to 'published' they will also appear in the Owing Tab of the Ledger section of the dashboard.
  • Once the published statement has been paid it will no longer show in the Owing tab and will move to the History tab of the Ledger section.
  • Once a pay-out has been released, funds can take up to 5 working days to reach your bank account.