Why two heads are better than one for Discovery

One of many side-effects of the pandemic is the exponential growth in online searches for travel since 2019, which spiked during the periods of the pandemic in which travel restrictions were due to, and beginning to, be eased. But the lead time from initial search to checkout has grown too, with travellers being more cautious…

The importance of flexibility and agility, post-pandemic

Why should hospitality adopt the Agile Philosophy? So first things first, what is Agile and the Agile philosophy?  Agile is used to describe software development and project management and was initially developed out of frustration by a team of software developers who saw a problem with software and the way it was developed. Companies were…

TMT’s Top Tips to avoid Chargebacks

We know how frustrating chargebacks can be which is why we are sharing with you our top tips to avoid chargebacks! Outstanding customer service  Make sure to be responsive and respectful to your customers always, you need to be approachable and proactive. Set realistic expectations on the delivery of goods or services and ensure to…

Three alternative payment methods you should know about

The payments landscape has changed dramatically over the past 20 years. There are now 300 different types of eCommerce payment methods. PayPal was unleashed to the world in 1999, and introduced the world to online payments and has 286 million users.  The huge growth in the number of payment methods has made it difficult for…

The importance of tokenisation for payment security

Tokenisation was first used to protect card details in 2005, and ever since, it has been an essential component of payment security. Tokenisation works by replacing sensitive data, for example, payment information, with non-sensitive data, known as ‘tokens’. The token represents protected data but has no value or meaning by itself. Tokens are references that map…

Alternative payments and the changing world of eCommerce

There are over 300 different alternative payment types. More popular types include digital wallets, mobile payments and direct debit payments. Alternative payment methods have been integral to eCommerce, as they have given online shoppers more flexibility in how they want to pay.  Credit cards used to dominate the payments sphere in the majority of countries.…

Tips to revitalise your booking and payments process as a tour operator:

Offer alternative payment methods We’ve said it before, and we’ll say it again, the more payment methods you offer your customers, the more likely they are to engage with your business. By only offering cash or card payments, you are ignoring the needs of consumers, who are increasingly turning towards alternative payment methods such as PayPal…