Why two heads are better than one for Discovery

One of many side-effects of the pandemic is the exponential growth in online searches for travel since 2019, which spiked during the periods of the pandemic in which travel restrictions were due to, and beginning to, be eased. But the lead time from initial search to checkout has grown too, with travellers being more cautious…

Travel & Covid-19 – The perfect storm?

Covid has accelerated the digital evolution in tours and leisure activities. Investors were taking note of tours and activities as a sector. Many big travel players view this sector as a growing product portfolio.   The Covid-19 pandemic saw this development halted. Suddenly businesses saw their customer base dwindle into almost nothing. This saw the closure…

The importance of flexibility and agility, post-pandemic

Why should hospitality adopt the Agile Philosophy? So first things first, what is Agile and the Agile philosophy?  Agile is used to describe software development and project management and was initially developed out of frustration by a team of software developers who saw a problem with software and the way it was developed. Companies were…

How to successfully establish trust in a crisis

The coronavirus pandemic instigated huge change in every industry and every market worldwide due to its severity. It is important to remember that the travel industry had experienced crises before the pandemic. For example, when the financial crisis began in 2008, the industry went into free fall soon after. But eventually, the crisis receded, and…

What the travel industry learned from the pandemic

After something goes wrong, it is good practice to look back and assess exactly what went wrong. This is what the travel industry has been doing since the pandemic began last year. Of course, a pandemic is an incredibly challenging event to deal with, especially in a world so dependent on cross-border travel. Travel providers…

The rise of self-guided tours

It is a whole new world for the travel industry. Like the rest of the travel industry, the tours, activities, and attractions sector was effectively shut down throughout much of 2020 due to the COVID-19 pandemic. Now that many nations are gradually lifting restrictions, tours, activities and attractions operators need to embrace new consumer preferences.…

The Future of Payments: Security is the priority

2020 was an extremely challenging year for us all. Unfortunately, fraudsters have benefitted from the devastating effects of COVID-19. For example, UK Finance found that £1.26 billion was lost to fraud in the UK alone in 2020. In the first few months of 2021, a range of news outlets published stories proclaiming a ‘fraud epidemic’ across a…

Innovation in the travel industry – the time to act is now

When a crisis hits, innovation is needed. The crisis that the travel industry, and the world, finds itself in requires new ideas more than ever. Innovation is often considered as an afterthought for many businesses. It is considered ‘if there is time’, it is rarely an absolute priority. In the wake of COVID-19, travel providers have…