Why two heads are better than one for Discovery

One of many side-effects of the pandemic is the exponential growth in online searches for travel since 2019, which spiked during the periods of the pandemic in which travel restrictions were due to, and beginning to, be eased. But the lead time from initial search to checkout has grown too, with travellers being more cautious…

The importance of flexibility and agility, post-pandemic

Why should hospitality adopt the Agile Philosophy? So first things first, what is Agile and the Agile philosophy?  Agile is used to describe software development and project management and was initially developed out of frustration by a team of software developers who saw a problem with software and the way it was developed. Companies were…

TMT’s Top Tips to avoid Chargebacks

We know how frustrating chargebacks can be which is why we are sharing with you our top tips to avoid chargebacks! Outstanding customer service  Make sure to be responsive and respectful to your customers always, you need to be approachable and proactive. Set realistic expectations on the delivery of goods or services and ensure to…

The traveller preference shift: Trust and sustainability become key priorities

Since the pandemic began at the beginning of 2020, traveller preferences have shifted significantly. After well over a year of disruption and devastation, travellers are thinking differently: highly trustworthy and sustainable brands are becoming increasingly appealing to travellers looking to explore the world post-pandemic.  Trust is key Trust is the new brand equity, and the…