One of many side-effects of the pandemic is the exponential growth in online searches for travel since 2019, which spiked during the periods of the pandemic in which travel restrictions were due to, and beginning to, be eased. But the lead time from initial search to checkout has grown too, with travellers being more cautious…
Why should hospitality adopt the Agile Philosophy? So first things first, what is Agile and the Agile philosophy? Agile is used to describe software development and project management and was initially developed out of frustration by a team of software developers who saw a problem with software and the way it was developed. Companies were…
We know how frustrating chargebacks can be which is why we are sharing with you our top tips to avoid chargebacks! Outstanding customer service Make sure to be responsive and respectful to your customers always, you need to be approachable and proactive. Set realistic expectations on the delivery of goods or services and ensure to…
The Trust Protects logo is recognised globally and is a sign that your payments are protected. It benefits travel providers by giving them increased consumer confidence and a great way to demonstrate to consumers that they put their financial protection first. Since the pandemic, there has been a need for travel providers to be more…
If you’ve been following our journey as a business, you’re likely aware that we’ve been discussing trust quite a lot recently. We believe it is an absolutely vital concept as travel recovers and must be considered by all travel businesses. If trust doesn’t exist in a consumer-business relationship, things can soon go south. Over the…
Trust accounts have been receiving significant airtime in recent months. The COVID-19 pandemic exposed a fundamental flaw in the travel payments ecosystem: travel businesses had a habit of using consumers’ money as working capital before delivering the experience travellers had paid for. As you can imagine, this can lead to future problems if a travel…
The new world of travel is shaping up well for customers seeking providers offering flexible, financially protected experiences. The pandemic shone a light on areas of the industry that needed serious reconsideration, and travel providers have been working hard to try and fix those problems ready for when travel returns. We’ve highlighted some of the…
The events of 2020 and 2021 have put trust to the test. Successful businesses establish trust with their customers, and customers are confident that the merchant in question will deliver the product or service they have paid for. While trust has always been a vital component in the customer-merchant relationship, it becomes even more vital…
Since the pandemic began at the beginning of 2020, traveller preferences have shifted significantly. After well over a year of disruption and devastation, travellers are thinking differently: highly trustworthy and sustainable brands are becoming increasingly appealing to travellers looking to explore the world post-pandemic. Trust is key Trust is the new brand equity, and the…
In most situations, trust takes time to build. It certainly isn’t the default setting. Trust cannot be bought or forced, it has to come naturally. The Covid-19 pandemic had a negative effect on customer trust in the travel industry. It did not help that, pre-pandemic, the seeds of distrust had already been sown. When the…
