Why two heads are better than one for Discovery

One of many side-effects of the pandemic is the exponential growth in online searches for travel since 2019, which spiked during the periods of the pandemic in which travel restrictions were due to, and beginning to, be eased. But the lead time from initial search to checkout has grown too, with travellers being more cautious…

Travel & Covid-19 – The perfect storm?

Covid has accelerated the digital evolution in tours and leisure activities. Investors were taking note of tours and activities as a sector. Many big travel players view this sector as a growing product portfolio.   The Covid-19 pandemic saw this development halted. Suddenly businesses saw their customer base dwindle into almost nothing. This saw the closure…

The importance of flexibility and agility, post-pandemic

Why should hospitality adopt the Agile Philosophy? So first things first, what is Agile and the Agile philosophy?  Agile is used to describe software development and project management and was initially developed out of frustration by a team of software developers who saw a problem with software and the way it was developed. Companies were…

TMT’s Top Tips to avoid Chargebacks

We know how frustrating chargebacks can be which is why we are sharing with you our top tips to avoid chargebacks! Outstanding customer service  Make sure to be responsive and respectful to your customers always, you need to be approachable and proactive. Set realistic expectations on the delivery of goods or services and ensure to…

How the pandemic transformed travel payments

The COVID-19 transformed payments for almost all sectors globally. Now that businesses are recovering from the economic shocks of the pandemic, travel providers need to reconsider their travel payment strategies. Consumer preferences have shifted significantly over the last year and a half. We’ve explored how travel payments have changed because of the COVID-19 pandemic. Payment…

Why should travel providers offer online booking?

Allowing customers to book and pay online has never been more vital. The COVID-19 pandemic expedited the globe’s reliance on digital methods in almost every aspect of life. While airlines and hotels have been quick to transform digitally and offer their customers online booking, the in-destination sector has been slower to adapt. This would undoubtedly…

What happens when merchants are the victims of payment card fraud?

Whenever sensitive payment card details are compromised, someone has to pay the price. For large businesses, card fraud is undoubtedly an issue, but an issue that they can mostly afford to fix. In recent years, large companies have seen security breaches that have compromised the card details of thousands of their customers. As the cardholders were not…